A review of the qualifying criteria used for new Disabled Persons Railcard applications is now complete, following the Government’s decision to replace the Disability Living Allowance with Personal Independence Payments. If you now receive Personal Independence Payments at any level for either the Mobility or Daily Living components, you are eligible for a Disabled Persons
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Unsure about travelling by train?
More and more disabled people now travel by train. Improvements to stations, trains and information make rail travel more accessible, with staff also now better-trained to provide assistance. If you have a disability or you are not sure about travelling by rail, so have avoided rail travel in the past, it might be time to see how things have changed. Passengers, including wheelchair users, people with visual, mobility, hearing and learning difficulties complete problem-free journeys, with or without assistance from staff depending on their needs.
Disability Onboard aims to encourage disabled people to travel by train by providing accurate advice and guidance. We will help you identify the barriers that might affect your train journey and we will show you how to seek solutions. Remember you are not on your own – help is available through call centres, on line and at stations. They will provide expert advice and help to plan your journey, booking assistance for when you might need it. Travelling by train is easier than you think.
Latest news and developments
Changes to the Railcard eligibility criteria
Ramblings with a Railcard
Goodness me, I’m back! These articles are getting less and less frequent and more and more difficult to write. I keep telling myself it’s a time thing, but also worry it’s something to do with motivation. Angst is caused by the passage of time, the change in the seasons and the nagging doubt that yet
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Major Disruptions at Nottingham Station
This summer, Nottingham station will be affected by the Nottingham resignalling project, which will cause major disruptions to train services between 20 July and 25 August. Nottingham’s railway is undergoing its biggest transformation in a generation. A major improvement scheme is currently ongoing to redevelop Nottingham station into a world-class transport hub, and Network Rail
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Who is ATOC?
ATOC is the Association of Train Operating Companies. ATOC's mission is to work for passenger rail operators in serving customers and supporting a prosperous railway. Set up after privatisation in 1993, ATOC "brings together all train companies to preserve and enhance the benefits for passengers of Britain's national rail network".
To find out more visit the ATOC website at www.atoc.org.
To speak to Passenger Assistance call National Rail Enquiries – dedicated operators will connect you to the correct train company Passenger Assistance team for your route:
- Telephone: 08457 48 49 50*
- Textphone: 0845 60 50 600
* Calls to this number from landlines are charged at the local rate and may be recorded.
You can also book online via the disabled person's railcard website – look for the 'book assistance for a future journey' button on the home page, or book in person at any staffed train station.
Learn more about Passenger Assistance (leave this page).